At Intelligent Electromechanical Technical Services (IETS) & Al Eslah A/C Repairing Works, we are committed to delivering exceptional quality and excellence in all aspects of our services. Our quality policy is as follows:

Customer Satisfaction: We prioritize customer satisfaction by understanding their needs, exceeding their expectations, and providing them with reliable and efficient electromechanical technical services. We strive to build long-term relationships based on trust, professionalism, and exceptional customer service.

Continuous Improvement: We are dedicated to continually improving our processes, systems, and skills. Through ongoing training and development, we aim to enhance our technical expertise and stay updated with the latest advancements in the field. We actively seek feedback from our customers and stakeholders to identify areas for improvement and implement necessary measures.

Compliance and Standards: We adhere to all applicable laws, regulations, and industry standards. We are committed to maintaining a safe and environmentally friendly workplace. Our services are performed with the utmost care, following established best practices and industry guidelines.

Teamwork and Collaboration: We promote a culture of teamwork and collaboration among our employees and stakeholders. By fostering open communication, mutual respect, and knowledge sharing, we leverage the diverse skills and experiences of our team to deliver optimal solutions to our customers.

Quality Objectives: We set measurable quality objectives to monitor and evaluate our performance. These objectives are regularly reviewed to ensure their relevance and alignment with our customers’ needs and expectations. We strive for operational excellence, timely service delivery, and continuous customer satisfaction.

Supplier Relationships: We maintain strong relationships with our suppliers and subcontractors, working together to ensure the quality of the products and services provided. We select suppliers who share our commitment to quality and collaborate with them to meet our customers’ requirements effectively.

Ethical Conduct: We conduct our business with integrity, honesty, and transparency. We uphold ethical standards in all our interactions and maintain confidentiality of customer information. We are committed to fair business practices and promoting a positive and inclusive work environment.